SERVICE & SUPPORT

Lifetime Partnership, Not Just a Sale

For over seven decades, AQ Chowdhury has stood behind every instrument we deliver. Our Dhaka-based team of factory-trained engineers ensures your laboratory operates without interruption.

Installation, Commissioning & Training

A precision instrument is only as good as its installation. Our engineers handle the entire process — from uncrating and levelling to vacuum testing and calibration — following factory-certified protocols.

• Site survey & preparation guidance before delivery
• Factory-certified installation & commissioning
• Comprehensive operator training with certification
• Application method development support

Annual Maintenance Contracts & Preventive Care

Unexpected downtime can derail months of research. Our Annual Maintenance Contracts (AMC) provide scheduled preventive maintenance, priority response times, and comprehensive coverage.

• Scheduled preventive maintenance visits
• Priority response with dedicated hotline
• Firmware & software updates included
• Performance validation & traceability records
• Significant discounts on spare parts & consumables

Genuine Spare Parts, Repairs & Emergency Support

When a critical component fails, every hour counts. Our Dhaka spare parts warehouse stocks genuine OEM components for all principal brands.

• Local Dhaka inventory of genuine OEM spare parts
• Emergency repair service with rapid response
• Loaner instruments for critical applications
• Remote diagnostics via secure internet connection
• Direct liaison with factory specialists for complex cases

Application Training & Knowledge Transfer

Technology evolves — and so should your team's skills. We offer advanced training programmes, refresher courses, and application workshops.

• Advanced operator training & refresher courses
• Application workshops on new techniques
• Customised training for specific research needs
• Remote training sessions via video conferencing
• Knowledge transfer documentation & SOP development